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Terms & Conditions

TERMS & CONDITIONS
1. Overview
These Terms & Conditions govern your use of the Ginkgoods website and the purchase of products through our online store.
By accessing or using our website, you agree to comply with and be bound by these terms. If you do not agree with these Terms & Conditions, you should not use our website or services.

2. Use of the Website
You agree to use the Ginkgoods website only for lawful purposes.
You must not:
• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to the website or related systems
• Interfere with the security, performance, or functionality of the website
• Use the website for fraudulent, harmful, or abusive purposes
We reserve the right to restrict or terminate access to the website if these terms are violated.

3. Product Information
We make every effort to ensure that product descriptions, images, and pricing information on our website are accurate.
However, slight variations in color, texture, or appearance may occur due to:
• Lighting conditions
• Differences in device displays
• The handmade or natural characteristics of certain materials
Ginkgoods reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing and Payment
All prices displayed on the website are shown in the applicable currency indicated at checkout.
Payments are processed through secure third-party payment providers.
Ginkgoods reserves the right to:
• Change product prices at any time
• Correct pricing errors
• Cancel orders if incorrect pricing information is displayed

5. Orders and Acceptance
Submitting an order on our website does not guarantee acceptance of that order.
After placing an order:
• You will receive an order confirmation email.
• Your order will be reviewed and processed.
• We reserve the right to cancel orders due to product availability, payment issues, or suspected fraudulent activity.
If an order is canceled after payment has been processed, a full refund will be issued.

6. Shipping and Delivery
Shipping times may vary depending on destination and shipping method.
Estimated delivery times are provided for reference only and are not guaranteed.
Ginkgoods is not responsible for delays caused by:
• Customs clearance procedures
•Shipping carrier delays
• Weather conditions or unforeseen circumstances
Additional customs duties or taxes may apply depending on the destination country.

7. Returns and Refunds
Customers may request a return within the return period specified on our website.
Returned items must:
• Be unused
• Be in their original condition
• Include original packaging
Refunds will be processed after returned items are received and inspected.
Shipping costs may not be refundable unless the return is due to a product defect or an error on our part.

8. Intellectual Property
All content on the Ginkgoods website, including but not limited to:
• Text
• Images
• Graphics
• Logos
• Product designs
is the property of Ginkgoods or its licensors and is protected by intellectual property laws.
No part of this website may be reproduced, distributed, or used without prior written permission.

9. Limitation of Liability
To the fullest extent permitted by applicable law, Ginkgoods shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by the customer for the product in question.

10. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable to the jurisdiction in which Ginkgoods operates.

11. Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time.
Any changes will take effect once they are published on this page.

12. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us.
Email: [email protected]
Need help?
Our support team is always here for you.
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