OverviewOnce your order has been shipped, you will receive an email with a tracking number. You can track the progress of your shipment through the carrier’s tracking system. If you have not received tracking information, please contact our support team.
How to Track Your OrderTo track your order:
• Check your shipping confirmation email.
• Locate the tracking number provided.
• Click the tracking link or enter the tracking number on the carrier’s website.
Tracking updates may take
24–48 hours to appear after shipment.
If Tracking Information Is Not AvailableIf your tracking information has not updated after several days, it may be due to carrier processing times, handoff between logistics partners, or customs clearance. Please allow some time for the tracking system to update. If the tracking remains unchanged for an unusually long period, contact us and we will help review the shipment with the carrier. If a carrier investigation confirms that a package is lost or has not been delivered, we will arrange a replacement or refund where applicable.
If you need assistance, you may contact us at:
[email protected]Delivery QuestionsIf your package appears delayed or if you have concerns about delivery, please contact our customer support team and we will assist you as soon as possible. You can also review our Shipping Policy for current processing times, estimated delivery windows, customs information, and lost package procedures.