Thank you for reaching out to Ginkgoods. As a small team working closely with artisan partners, our response times may occasionally be slightly longer during periods of high inquiry. We aim to reply to all messages within two business days.

Secure Payments: Your payment security is our priority. All transactions are processed through encrypted, industry-standard secure payment gateways.

Shipping & Customs: For detailed information, please refer to our Shipping Policy. Please note: buyers are responsible for any applicable customs duties or import taxes unless otherwise stated.

Returns: If you need to return an item, please consult our Refund & Returns Policy for guidance.

By contacting Ginkgoods via email, phone, contact form, or live chat, you acknowledge and agree to our Terms & Conditions and confirm that you have read our Privacy Policy. Communications with our team may be recorded, stored, or processed through secure third-party service providers to help us manage and respond to your inquiries effectively. For details about how we process support communications, please see our Privacy Policy.

To improve our customer experience, we may use technology tools — including automated systems — to help identify the nature of your request, assist our support team in locating relevant information, and prepare responses more efficiently.

At Ginkgoods, we are committed to providing thoughtful service and a meaningful shopping experience. Your feedback helps us continually refine and improve our products and services.

If you would like to check the status of an order, please visit the Track Your Order page.
You may also reach us through our Contact Us form, Email, or Live Chat if available.

Support Hours:
Email Support:Monday – Friday
Live Chat (when available):Monday – Sunday