Overview
At Ginkgoods, we take great care in selecting and crafting each item we offer.
If for any reason you are not fully satisfied with your purchase, we are here to help.
This policy outlines the conditions for returns, exchanges, and refunds.

Return Window
Customers may request a return within 14 days of delivery.
For customers located in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason, in accordance with applicable consumer protection regulations.

Return Eligibility
To be eligible for a return, items must meet the following conditions:
• The item must be unused and in its original condition
• The item must be returned in its original packaging
• All accessories, inserts, and accompanying materials must be included
Returns that do not meet these conditions may not be eligible for a full refund.

Handcrafted Variations
Many Ginkgoods products are created using traditional handcrafted techniques.
Due to the artisanal nature of these processes, slight variations in color, texture, shell pattern, or surface finish may occur. These natural variations are not considered defects and are part of the character of handcrafted objects.

Non-Returnable Items
The following items are generally not eligible for return:
• Custom or personalized products
• Made-to-order items
• Final sale or clearance items
• Gift cards
These items are considered final sale unless they arrive damaged or defective.

Return Shipping
Unless the item is defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service, as Ginkgoods cannot be responsible for items lost during return transit.

Restocking Fee
Returned items must be unused and in their original condition.
If a returned item shows signs of use, damage, or missing packaging, a restocking fee of up to 20% of the item price may be deducted from the refund to cover handling and restoration costs.

Damaged or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please include:
• Your order number
• Photos of the item
• Photos of the packaging
Our team will review the case and arrange a replacement or refund where appropriate.

Return Process
To initiate a return, please contact our customer support team and provide:
• Your order number
• The item(s) you wish to return
• The reason for the return
• Our team will provide instructions for returning your item.
Please do not send items back without contacting us first.

Refunds
Once your returned item has been received and inspected, we will notify you of the refund approval status.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Original shipping costs are non-refundable, unless the item is defective or incorrect.

Refused or Undeliverable Packages
If a package is returned to us due to:
• an incorrect shipping address
• refusal of delivery
• failure to collect the package
any additional shipping or handling costs may be deducted from the refund amount.

Exchanges
We currently do not offer direct exchanges.
If you wish to receive a different item, please return the original item and place a new order.

Late or Missing Refunds
If you have not received your refund:
• Check your bank account again
• Contact your credit card company or payment provider
• Processing times may vary depending on the financial institution
If the issue persists, please contact us.

Contact
For any questions regarding returns or refunds, please contact our customer support team.
Email: [email protected]
We aim to respond within 1–2 business days.