1. Are your products handmade?
Many Ginkgoods products are handcrafted using traditional techniques.
Because of this, slight variations in color, texture, or pattern may occur. These differences are a natural part of handmade craftsmanship and contribute to the uniqueness of each piece.

2. Why do handmade products look slightly different?
Unlike mass-produced items, handcrafted products are created through skilled manual processes.
Small variations may occur due to:
Natural materials
Traditional production methods
Individual artisan techniques
These subtle differences make each piece distinctive.

3. Who makes your products?
Ginkgoods collaborates with skilled artisans and craft communities who preserve traditional techniques and cultural heritage.
Many of these crafts have been practiced for generations and reflect deep cultural knowledge and craftsmanship.

4. What materials are used in your products?
We carefully select materials that respect both craftsmanship and sustainability.
Depending on the product, materials may include natural shells, ceramics, textiles, wood, and other traditional materials.

5. Are your products sustainable?
Ginkgoods values thoughtful design, long-lasting materials, and responsible sourcing.
Many of our products are produced in small batches, supporting traditional craftsmanship and reducing unnecessary waste.

6. How should I care for handcrafted products?
Because many of our items are made from natural or delicate materials, we recommend:
Avoiding prolonged exposure to moisture
Storing products in a dry place
Cleaning gently with a soft cloth
Specific care instructions may vary depending on the product.

7. Do you ship internationally?
Yes. Ginkgoods offers international shipping to many countries.
Shipping costs and delivery times may vary depending on the destination.