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Refund and Returns Policy
REFUND AND RETURNS POLICY
At Ginkgoods, we take great care in selecting and crafting each item we offer.
If for any reason you are not fully satisfied with your purchase, we are here to help.
This policy outlines the conditions for returns, exchanges, and refunds.
If for any reason you are not fully satisfied with your purchase, we are here to help.
This policy outlines the conditions for returns, exchanges, and refunds.
▸ Return Window
▸ Return Eligibility
▸ Handcrafted Variations
▸ Non-Returnable Items
▸ Return Shipping
▸ Restocking Fee
▸ Damaged or Incorrect Items
▸ Return Process
▸ Refunds
▸ Refused or Undeliverable Packages
▸ Exchanges
▸ Late or Missing Refunds
▸ Contact
The Nature of Handcrafted Objects
Every item at Ginkgoods is crafted by hand using traditional techniques. Natural materials — lacquer, clay, silk, shell, crystal glaze — inherently produce subtle variations in color, texture, and pattern. These differences are not defects; they are signatures of the human hand and the living materials involved. No two pieces are exactly alike, and we consider this individuality to be part of each object’s value.