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Shipping
User Content Permission Terms
1.Order Processing
All orders are processed within 1–3 business days after payment confirmation.
During peak seasons, holidays, or promotional periods, order processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
2. Shipping Destinations
Ginkgoods ships to most countries and regions worldwide.
If your country or region is not available at checkout, please contact our customer support team and we will do our best to assist you.
3.Estimated Delivery Times
Delivery times vary depending on your location and local logistics services.
Estimated delivery times:
United States — 5–10 business days
Europe — 6–12 business days
Asia — 5–10 business days
Other regions — 7–15 business days
Please note that delivery times may be affected by customs clearance, public holidays, or courier delays.
4.Shipping Costs
Shipping costs are automatically calculated at checkout based on:
Destination country
Package weight and size
Selected shipping method
From time to time, Ginkgoods may offer free shipping promotions for selected regions or order values.
5.Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment through the courier’s tracking system or via the Track Your Order page on our website.
If you do not receive tracking information within a few days after placing your order, please contact our support team.
6.Customs Duties & Import Taxes
For international orders, customs duties, import taxes, or other fees may apply depending on the regulations of the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
We recommend checking with your local customs office for more information before placing an order.
7.Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete before placing your order.
Ginkgoods cannot be held responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible. We will do our best to assist before the order is shipped.
8.Lost or Delayed Packages
If your shipment appears to be significantly delayed or lost during transit, please contact our customer support team.
We will work with the shipping carrier to investigate the issue and provide assistance where possible.
Please note that delivery delays caused by customs clearance or external logistics disruptions are beyond our control.
9.Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
Your order number
Clear photos of the damaged item
Photos of the packaging
Our support team will assist you with a replacement or refund where applicable.
10.Handcrafted Processing Time
Many Ginkgoods products are handcrafted using traditional techniques.
Some items may require additional preparation time due to the artisanal process involved. In such cases, estimated shipping times may vary slightly.
We appreciate your patience and support for traditional craftsmanship.
11.Sustainable Packaging
Ginkgoods is committed to reducing environmental impact through thoughtful packaging practices.
Whenever possible, we use recyclable or responsibly sourced packaging materials to protect your items while minimizing waste.
12.Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Email: [email protected]
We aim to respond within 1–2 business days.
All orders are processed within 1–3 business days after payment confirmation.
During peak seasons, holidays, or promotional periods, order processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
2. Shipping Destinations
Ginkgoods ships to most countries and regions worldwide.
If your country or region is not available at checkout, please contact our customer support team and we will do our best to assist you.
3.Estimated Delivery Times
Delivery times vary depending on your location and local logistics services.
Estimated delivery times:
United States — 5–10 business days
Europe — 6–12 business days
Asia — 5–10 business days
Other regions — 7–15 business days
Please note that delivery times may be affected by customs clearance, public holidays, or courier delays.
4.Shipping Costs
Shipping costs are automatically calculated at checkout based on:
Destination country
Package weight and size
Selected shipping method
From time to time, Ginkgoods may offer free shipping promotions for selected regions or order values.
5.Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can track your shipment through the courier’s tracking system or via the Track Your Order page on our website.
If you do not receive tracking information within a few days after placing your order, please contact our support team.
6.Customs Duties & Import Taxes
For international orders, customs duties, import taxes, or other fees may apply depending on the regulations of the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
We recommend checking with your local customs office for more information before placing an order.
7.Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete before placing your order.
Ginkgoods cannot be held responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.
If you notice an address error after placing an order, please contact us as soon as possible. We will do our best to assist before the order is shipped.
8.Lost or Delayed Packages
If your shipment appears to be significantly delayed or lost during transit, please contact our customer support team.
We will work with the shipping carrier to investigate the issue and provide assistance where possible.
Please note that delivery delays caused by customs clearance or external logistics disruptions are beyond our control.
9.Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
Your order number
Clear photos of the damaged item
Photos of the packaging
Our support team will assist you with a replacement or refund where applicable.
10.Handcrafted Processing Time
Many Ginkgoods products are handcrafted using traditional techniques.
Some items may require additional preparation time due to the artisanal process involved. In such cases, estimated shipping times may vary slightly.
We appreciate your patience and support for traditional craftsmanship.
11.Sustainable Packaging
Ginkgoods is committed to reducing environmental impact through thoughtful packaging practices.
Whenever possible, we use recyclable or responsibly sourced packaging materials to protect your items while minimizing waste.
12.Contact Us
If you have any questions regarding shipping or delivery, please contact our customer support team.
Email: [email protected]
We aim to respond within 1–2 business days.